#Montage furniture services full

I would stay far away from 'warranty' company. They also said my ottoman wasn't damaged, even though I sent pictures of the boards being busted in half. I have spent hours upon hours frustrated trying to get to the bottom of this just so that myself and family can sleep on a sturdy bed. My claim has been approved then again denied more times than I can count. Every time you contact customer service you are told a different story. They are telling me that they will give me $450 for both beds as a settlement to replace them as 'that's how much they originally cost' (not true). I paid $779 for my King bed frame and $669 for my Queen bed frame. I filed a claim on the warranty in September of 2021 and as of today, nothing has been resolved. So much so that we had to prop them up with pieces of wood to avoid the frame from completely breaking and us falling on the floor. Approximately a year and a half after two of the three beds that I had purchased started to literally fall apart. I purchased all new furniture for my new home in July of 2019.

#Montage furniture services full

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I've spend thousands of dollars at Arhaus in the past years and will never shop there again if this is not correct. I'm beyond frustrated and will never purchase anything from Arhaus if this is not corrected. My take on this is that Montage does not want to do the work and they conveniently sent the wrong fabric.

All I want is for someone to acknowledge that the wrong color fabric was sent, and resent the correct fabric. Montage basically has told me that there is nothing they can do and use the fabric sent or there is nothing more that they can do. The Arhaus concierge representatives tell me they have nothing to do with the Montage warranty and need to deal with Montage. I will be contacting my attorney if someone does fix this. I've escalated calls at Montage and still waiting for a supervisor to call. I showed the manager what Montage sent me and he said that the fabric was a completely different color. the swatch at the store matched perfectly. I spoke to the retail store manager and asked to match my pillow fabric with a fabric swatch from the store and guess what. This past weekend, I went to an Arhaus store to check if my fabric had discolored and could Montage have sent the correct fabric color. Montage is stating that the correct color fabric was sent. I called Montage and Arhaus concierge several times and nobody seems to care about this. The fabric received is not the correct color. They setup for a tech to repair the parts of my $3,000 Arhaus sofa after a guy that came out to clean the sofa could not get the sofa cleaned and said that the fabric needs to be replaced.

Montage has been giving me the runaround.